FAQ 2

• Frequently Asked Questions
• Common Support Issues-SwimDesk

General Overview 5

• Swim Desk Best Practices Video Training
• Printing Class Lists
• Burst SMS Billing
• Swim/SportsDesk Fundamentals
• SwimDesk Power Tips

Class Bookings 1

• SwimDesk Manage User Guide - June 2020

Getting Started 4

• Getting Started with Swim Desk
• Adding levels to your curriculum
• Uploading your class schedule to Swim Desk
• Logging in to Swim Desk

SwimDesk Manage 19

• How to edit pending payments
• How to set up new terms
• How to add new classes to your class bookings calendar
• How to cancel classes
• How to mark absences in the parent portal

View all 19

Settings 19

• Adding Swim Assesssors
• Editing/Removing Staff
• Editing your assessment email content
• Editing assessment email content
• Adjusting the sequence/order of competencies (skills)

View all 19

Student Profile 2

• Student Profile Features
• How to look up a parents password

Assessing Students 4

• Using the class list
• Completing assessments from the class list
• Booking assessments
• Sending assessment emails

Troubleshooting 3

• Troubleshooting
• Data Sync Troubleshooting
• Missing Classes/Data syncing troubleshooting

Reports 4

• Non assessment report
• How to re-set student progression (For accidental progression)
• How to send "teacher absence" emails
• Attendance Report

Setting Up Email and Auto Actions 2

• Actions Template
• Automated Birthday Messages

SwimDesk Settings 1

• SwimDesk Data Sync Integration FAQ

Parent Portal 4

• Dashboard
• Parent Portal
• Adding the parent portal to parents smart phone
• SwimDesk parent portal

School Coordinator User Guide 4

• SwimDesk School Coordinator User Guide
• SwimDesk Schools- Printing Certificates
• Quick Start Reference Guide Step 3 - Add students
• Schools Troubleshooting and FAQ

Marketing Resources 1

• Marketing Resources

Updates 1

• SwimDesk Feature Release

Monthly Training 7

• SwimDesk Monthly Training - August 2019
• SwimDesk Monthly Training - September 2019
• SwimDesk Monthly Training - October 2019
• SwimDesk Monthly Training - February 2020
• SwimDesk Monthly Training - March 2020

View all 7

FAQ 4

• FitDesk Management Best Practice
• FitDesk video training
• Frequently Asked Questions
• FitDesk data sync FAQ

General Overview 7

• FitDesk Overview
• GreeneDesk EVOLT
• Recommended SMS triggers for appointments
• Implementation Check List
• FitDesk Training Fundamentals

View all 7

Updates 1

• FitDesk update December 2017

Troubleshooting 2

• GreeneDesk Technical Support
• Kiosk Printer Trouble Shooting

Booking System 5

• Booking a health club appointment
• Booking system overview
• Recording appointment outcomes
• Changing an existing booking
• Viewing completed appointments

Health consultation 1

• Reviewing information collected during the member’s health evaluation

Workout management and delivery 8

• Workout Creator Overview
• Assigning a template
• Editing a members existing workout program
• Creating workout templates
• Member workout history

View all 8

Member Online Login 11

• Members Kiosk
• Exercise Demonstration
• Key Kiosk Functions - View/Print Workout
• Tracking Resistance Training Results
• Recording non prescribed exercises in a workout

View all 11

Reports 11

• Appointment report
• General List
• Retention List
• Operational Lists
• Engagement Report

View all 11

Retention 7

• Follow up scheduling
• Follow up automation
• Editing communication templates
• Setting automated communication rules
• Social Media Status Integration

View all 7

Settings 7

• Adding User Groups
• Adding Staff
• Green Points Certificates
• Trainer Roster
• Control your clubs exercise database

View all 7

Creating workouts 0

Monthly Training 3

• FitDesk Monthly Training - September 2019
• FitDesk Monthly Training - October 2019
• FitDesk Monthly Training - November 2019

SalesDesk General 3

• SalesDesk Web Form FAQ
• SalesDesk fundamentals
• Re-selling to closed leads

Settings 5

• Setting appointment type options
• Establishing your sales consultants availability
• Creating follow up templates
• Setting follow up actions
• Setting sales targets

SalesDesk Updates 2

• SalesDesk release January 2017
• Burst SMS Billing

Features 14

• What is SalesDesk?
• Dashboard
• Adding New Leads - Walk In
• Adding New Leads - Phone Lead
• Adding New Leads - Gym membership phone script

View all 14

Reports 8

• Reporting - Monthly Summary
• Reporting - Phone enquires
• Reporting - Appointment show and sales report
• Reporting - Not interested report
• Reporting - Contact Methods for New Membership

View all 8

Monthly Training 2

• SalesDesk Monthly Training - September 2019
• SalesDesk Monthly Training - October 2019

Enrolment 2

• Enrolling a child
• Enrolled Children List

Sign In 4

• Logging in to the system
• Quick Sign Up
• Child Profile
• Electronic Parent Sign In/Out

Bookings 3

• Streamlined Childcare Bookings
• Booking a child
• Cancelling Bookings

Settings 1

• Settings

Reporting 1

• Reporting