As SwimDesk typically runs in conjunction with a management system, the class lists in SwimDesk are dependent on the data flowing through from your management system (or being uploaded via the school upload)

If there is an error in the data or the file you are uploading, this can cause an error and result in the current classes not showing.

If your classes are not matching your management system here are some troubleshooting tips to try to quickly resolve the issue.

Check your upload report

In reports, you wil find the upload report, which highlights any major errors. 

A green tick represents the data was synced without major issue. 

If there is a red cross, it means there has been an issue which will be outlined in the report below that section.

Level not set up in SwimDesk

For the data to flow correctly from your management system, the levels set up in your SwimDesk (See, settings------set up), must match the levels in your management system. They must match exactly- For example, if you have a space in your levels eg. Goldfish Plus but have Goldfishplus as your level in SwimDesk, the data will not flow.

Please ensure all levels are added correctly with the correct wording. If the wording is wrong, use the edit button in the level setup to adjust the wording.

The upload report will highlight any levels that are missing from the set up from the data that has come in.

Upload interrupted

Sometimes, when uploading, people accidentally navigate away from the upload page before the process is finished. In such cases, the most recent data does not get updated. If your data is not matching, it can be useful to run the upload again, and ensure it goes through to the finish. Processing the upload again solves 80% of upload issues so this is usually a good first thing to try when troubleshooting. 

Incorrect file header columns

It is important that the column headers of your upload file match our pre-set requirements. If you update these or change the text it will cause the file to not process correctly. Please ensure you follow the correct upload file template.

If there troubleshooting options don't work, please contact GreeneDesk support immediately via support@greenedesk.com