GREENEDESK SFTP SET UP PROCESS

 Process:

  • Provide the IP Address to be whitelisted
  • Provide the decryption details - if the file to be sent is encrypted
  • Confirmation received from GreeneDesk of a successful set-up of your facility and whitelisting of your IP
  • Send the file in the correct format of the file name


File Format:

GreeneDesk supports .CSV file format. Please make that the file is in .CSV format.


Encrypted Files


If the file provided is an encrypted one, then please provide decrypt key and details of the decryption tool.


File Name Convention:


The format of the file name should be <Facility Name>_<Product Name>.csv

  • aquahub + swimdesk = aquahub_swimdesk.csv
  • aquahub + fitdesk = aquahub_fitdesk.csv
  • aquahub + salesdesk = aquahub_salesdesk.csv


Connecting to SFTP

  • Please make sure that the IP address you are connecting from is the same address provided to GreeneDesk for whitelisting.   

                Test using a third-party FTP client such as FileZilla, core FTP or WinSCP etc. 

  • Use the SFTP credentials provided by GreeneDesk


Site Name:  sftp.mygreenedesk.com

Port:              22

Protocol:      SFTP – SSH File Transfer Protocol

User:             ***********

Password:    ***********



Not able to reach the SFTP server


Go to DOS Command mode – Use the command Ping




If the ping is successful, then the IP is not whitelisted or you are using a machine with a different IP than provided to GreeneDesk.


If the ping is not successful, please contact GreeneDesk support for further assistance.